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Moonmoon Shipping Policy
![Moonmoon, small business uk, eco small business uk, reusable essentials, stainless steel lunch box, reusable food bags, reusable silicone bag, silicone freezer bags, stainless steel snack pot, stainless steel container](http://www.moonmoon.co.uk/cdn/shop/files/January_content_12_1445x.png?v=1738062343)
Deliveries
We will endeavor to dispatch your delivery within 1-3 working days.
For all orders placed before Monday to Friday we will do our best to dispatch the same day, or within two days. Orders placed on Saturday and Sunday (or bank holidays) will be dispatched on the next working day. An email confirmation will be sent to you when your order has been dispatched. This will be sent to the email address provided on your order. This is your proof of purchase and receipt. Please note we do not provide a printed invoice. If you're ordering a pre-order item (this will be clearly labelled) then we will only dispatch the entire order when all items are in stock. If you want your in stock items to be sent right away then just place two separate orders.
![moo moon, stasher, food grade silicone bags, food storage bags reusable, freezer bag cooking food, zipper bags, stasher bags uk, best food bags, moonmoon](http://www.moonmoon.co.uk/cdn/shop/files/January_content_16_1445x.png?v=1738064035)
Shipping Rates
Free UK Delivery for orders over £30 – Tracked 2nd Class 3 -5 day service.
£1.95 for orders up to £10 - Tracked 2nd Class 3 -5 day service.
£2.95 for orders between £10.01-£29.99 - Tracked 2nd Class 3 -5 day service.
Royal Mail 24 Hour Tracked Delivery up to £20 – £4.70 – Tracked 1-2 day service.
Ireland - Shipping rates will be calculated at checkout.
United States - Standard shipping via Evri will be calculated at checkout.
Please note all orders are shipped from the UK and the customer is responsible for paying any relevant duties and import taxes.
We don’t currently ship to the rest of the world, but hope this will be launched soon.
![moo moon, stasher, food grade silicone bags, food storage bags reusable, freezer bag cooking food, ziploc bags, stainless steel lunch box](http://www.moonmoon.co.uk/cdn/shop/files/January_content_15_1445x.png?v=1738063898)
Pick Up
We now offer pick-up when you reach the checkout page. You can collect your order from our office at Unit 7 Prospect Business Centre, Alresford, SO24 9UH.
All collections will be available within 48 hours of your order.
Simply show us your confirmation email at the door.
If for some reason you can no longer collect your order, contact us, and we will arrange delivery, in line with our delivery policy.
![moo moon, stasher, food grade silicone bags, food storage bags reusable, freezer bag cooking food, zipper bags, stasher bags uk, best food bags, moonmoon](http://www.moonmoon.co.uk/cdn/shop/files/January_content_18_1445x.png?v=1738064247)
Return & Refund Policy
We ask that you check your items immediately upon receipt on your order. We are sure you will be happy with your order, but we do accept returns of unused products within 28 days of the purchase (although any faulty items must be reported within up to 5 days of receiving). We will process a full refund if your item is damaged, faulty, you have received the wrong item or there is a Royal Mail shipping error.
In all other cases you are responsible for the cost of sending the item back to us. Your refund will be processed if the return conditions are met, minus the shipping fee.
Packages returned to us due to complications from the recipient (unclaimed, wrong address, refused, undeliverable), will be either resent to a different address or reimbursed. Unfortunately, because the shipping label was purchased, shipping costs will not be refunded. This includes orders shipped under 'free delivery' promotion.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
![moo moon, stasher, food grade silicone bags, food storage bags reusable, freezer bag cooking food, zipper bags, stasher bags uk, best food bags, moonmoon](http://www.moonmoon.co.uk/cdn/shop/files/January_content_17_1445x.png?v=1738064292)
Procedure
To request a refund or exchange please email contact@moonmoon.co.uk with your order reference number, the name of the items you would like to return and the reason for the refund/exchange. We will then advise on the process for the return. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
Please notify us as soon as possible if you wish to cancel your order, as we will not be able to cancel parcels already shipped.
If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us.
Let customers speak for us
from 834 reviewsFirst time ordered and loved what I got! They feel good quality and have been a breeze to use! Will definitely be back for more!
![Reusable Silicone Food Bags - Starter Kit - With Clear XL Bags](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/moonmoonsiliconebaglargereusablefoodbagforfreezer_2_70x70.png?v=1737988679)
I'm so happy with this lunch box.
For years I've been dealing with leaky boxes or plastic ones that get stained by baked beans or heavy glass ones with clip on lids. This box is totally leak proof, lightweight and stain proof.....I'm gonna buy more!
![Stainless Steel Lunch Box | Small 0.8L Metal Bento Lunch Box](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/LISTINGSMALL800MLLUNCHBOX_70x70.png?v=1734008384)
Just what I needed for the bathroom and picnics.
![Stainless Steel Cups | 4 Set of 500ml Tumblers](https://cdn.shopify.com/s/files/1/0524/7346/2945/products/Moonmoonstainlesssteelcups4pack_70x70.png?v=1673354527)
Easy to use, good sizes! Only trouble is both my daughter and I both want to claim them 😂
![Stainless Steel Lunch Box (1.2L) & Snack pot Set](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/1_6415cbcf-951e-46ec-a386-a23806b023ef_70x70.png?v=1737738116)
These look exactly like I imagined them to look. Easy to use as the “chubby” ziplock is so much more convenient than the one on regular ziplock bags.
![Reusable Silicone Food Bags | Stand Up Freezer Bags | 2 Pack 1500ml Pink](https://cdn.shopify.com/s/files/1/0524/7346/2945/products/1Moonmoonsiliconebags_70x70.png?v=1681205653)
I freeze bread slices and find these bags brilliant.
![Reusable Silicone Freezer Bags - Large Orange Set of 2](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/Listing_Images_70x70.png?v=1719393902)
appears good value
![Reusable Silicone Food Bags - Large Clear Bags Set of 2](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/1moomoonreusablesiliconebagsclear900ml_5_70x70.png?v=1733219208)
Excellent replacment for single-use freezer bags. Easy to seal, dishwasher and microwave safe. Wish I'd bought these years ago.
![Reusable Silicone Freezer Bags - Large Orange Set of 2](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/Listing_Images_70x70.png?v=1719393902)
Seems well built and sturdy, no leaks so far.
![Stainless Steel Lunch Box with Divider (Medium 1.2L) | Metal Bento Box](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/moonmoon_stainless_steel_lunch_box_7_70x70.png?v=1738077410)
Great quality! And so pretty at the same time! I will get more, different sizes. I am so happy I won't be using plastic ziplock bags anymore :)
![Reusable Silicone Freezer Bags - Large Orange Set of 2](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/Listing_Images_70x70.png?v=1719393902)
Excellent - exactly what I needed.
Try to avoid using plastic items at all mainly for health but also environmental reasons.
![Zero Waste Packed Lunch Kit](https://cdn.shopify.com/s/files/1/0524/7346/2945/products/Moonmoonofficeandschoollunchkit_70x70.png?v=1675772512)
Really great and useful additions to my kitchen!
![Reusable Silicone Food Bags | Set of 3](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/Moonmoon_reusable_freezer_bags_3_Set_Multi_NEW_70x70.png?v=1733222429)
I wanted to try moving away from plastic Tupperware especially as damaged plastic can effect the food we eat. These containers are safe, perfect for lunch boxes and really easy to wash up and store. My daughter loved the different coloured lids too. Well worth the money.
![Stainless Steel Lunch Box Set - Plastic Free](https://cdn.shopify.com/s/files/1/0524/7346/2945/products/bentolunchboxstainlesssteel_70x70.png?v=1675768969)
Not had these long but they seem great. Good size, easy to close and open.
![Reusable Silicone Food Bags - Starter Kit - With Aqua XL Bags](https://cdn.shopify.com/s/files/1/0524/7346/2945/files/1_3dc760ba-940e-4048-ae0f-f4db9b61f5cc_70x70.png?v=1733309720)